Refunds and cancellation

Last updated 26 October 2026

Some Vair features use credits or a subscription. You buy them through Google Play or the App Store, so billing, cancellation and refunds follow those stores' rules as well as this page.

Cancelling a subscription

You can cancel at any time. You'll keep access until the end of the period you've paid for, and you won't be charged again. Cancel in the store where you subscribed: on Android, Google Play, then Payments and subscriptions, then Subscriptions; on iPhone, Settings, then your name, then Subscriptions. Deleting the app or your Vair account does not cancel a subscription by itself.

Credits

Credits are used when a result is generated. Credits that have been used can't be refunded, because the result has already been produced. If a result fails and you were charged, we'll put the credits back.

Refunds

If you were charged by mistake, charged twice, or a payment went through but you didn't receive what you paid for, email support@vair-protelle.com with the date and amount of the payment and the email or phone number on your account. We'll look into it and reply. You can also ask the store directly: Google Play and Apple each have their own refund process and make the final decision on purchases made through them.

Where the money goes back

Approved refunds go back to the original payment method, through the store.